FAQs

Your order will maintain the “In Process” status until it is prepared for shipment. Once it is ready to be sent out, you will receive an email containing tracking details, and the status will then be updated to ‘Shipped’. The duration of this process may vary depending on product availability, potentially taking a few days or more for backordered items.

Sure, we understand that people may change their minds occasionally. Just follow the instructions above for returns.

We stand behind all of our products 100% and if your purchase arrives in anything less than optimal condition due to a manufacturing defect or damage during transit, we’re happy to refund the item. Just reach out to our customer service department via email for assistance. We may request photos of the damage for documentation.

As much as we would love to meet you, please note that we exclusively operate online and don’t have physical showrooms. However, our exceptional customer service team is ready to assist with any inquiries you might have. Feel free to reach out to us by email at info@azilure.com.

If you don’t get the order confirmation shortly after making your purchase, please make sure to check your spam or junk email folder in case the message ended up there instead of your main inbox. If you still can’t find the confirmation in either location, kindly reach out to Customer Care at info@azilure.com.